There are still plenty of live agents that work in the car insurance industry; that’s one of the gravest misconceptions about the industry, is that it’s just a bunch of data centers. But these days, it’s not really the case at all, actually. There are more agents working in the insurance industry, today, than there ever has been in the history of the industry. It’s just that the car insurance agents just aren’t on the front lines the way they might have been in the past. In the past, you’d have to go through an agent for every little thing. Want a quote? Go through an agent. Want a copy of your last bill? Go through an agent. Today, like everything else, the web is where to go, the web is where to turn to if you need anything, anything at all with regards to your insurance company account, and your statement there.